Poco Bero Return & Refund Policy
At Poco Bero, we stand behind the quality of our products and want every customer to enjoy an authentic New York–style pizza experience at home.
30-Day Money Back Guarantee
If you’re not completely satisfied with your order for any reason, contact us within 30 days of delivery for a full refund. Whether it’s a taste preference or product concern, we want you to feel confident shopping with Poco Bero.
Perishable Product Policy
Because our dough and cheese are perishable frozen items, we do not accept returns once the product has been shipped. However, if your order arrives damaged, thawed, or incorrect, we will gladly send a replacement or issue a full refund.
How to Request a Refund or Replacement
- Contact our support team at help@pocobero.com within 30 days of delivery.
- Provide your order number and details about the issue. Photos may be requested to help us resolve the situation quickly.
- Once approved, refunds are issued to your original payment method. Please allow 5–7 business days for processing.
Shipping & Delivery Issues
- All orders are protected against loss, theft, thawing, or damage during shipping.
- If your package does not arrive or arrives compromised, contact us immediately and we will make it right.